WAVV ACADEMY
Every lesson targets a real result, from faster onboarding to sharper skills. Pick a goal, start learning, and go at your own pace.
Everything you need to hit the ground running, from day one to full productivity.
5 sections · 9 videos
Introduction and overview of the onboarding journey.
Learn about WAVV Wallet and how it manages your calling credits.
Step-by-step setup for the individual single line dialer.
Step-by-step setup for the individual multi line dialer.
Overview of team onboarding process for managers.
Specific onboarding steps for billing owners and managers.
Understanding and using the Settings Lock feature for team control.
Learn about admin, manager, and agent roles within WAVV.
Onboarding guide specifically for agents joining the team.
Step-by-step walkthroughs for the features you use most.
8 sections · 9 videos
Introduction to the How-To learning path.
Overview of all calling modes available in WAVV.
How to manage voicemails inside the WAVV dialer.
Overview of the Voicemail tab and how incoming voicemails are managed.
How to pause and resume an active call campaign.
What nuisance protection does and how to configure it.
Warm and cold transfer workflows inside the dialer.
Configuring microphone and audio input settings.
Steps to protect your numbers from spam flagging.
Dial smarter, not harder. Frameworks and tactics to get more out of every session.
3 sections · 8 videos
Overview of the strategy learning path.
How to manage and optimize your phone number inventory.
What connection rates mean and how to benchmark them.
Understanding the difference and why both matter.
📎 Downloadable PDF: Connection Rates vs Conversation Rates FlowchartHow to pull and interpret connection rate reports.
Core configuration for teams just getting started.
📎 Downloadable PDF: Resting Phone Numbers FlowchartAdvanced configuration for growing teams.
📎 Downloadable PDF: When to Replace Phone Numbers FlowchartExpert-level setup for high-volume calling teams.
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